Job: Fox House Manager and Box Office Assistants

Job Description

Overall Job Objective

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we’re growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: IntegrityRespectProfessionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement
  • Access to innovation work spaces
Department Information
This position is with the Aurora Fox Theater of the Library & Cultural Services Department.

The Aurora Fox Theater was originally built in 1946, and was Aurora’s only “movie palace” serving the needs of a growing population and military personnel stationed at Fitzsimmons Army Hospital and Lowry Air Force Base.  Throughout the 1950’s and 1960’s the Fox Theater with its Art Moderne entrance and 61­ foot neon sign was a popular destination for children and adults. In 1981 caused extensive fire and water damage.  Between 1983 and 1985, however, civic groups, the city of Aurora and private companies worked together to fund a restoration and rehabilitation of the theater. The building reopened on March 8, 1985 as the Aurora Fox Arts Center.

Today, the Aurora Fox is an anchor organization in the city’s recently established Aurora Cultural Arts District and home to the Aurora Fox Theatre Company, an award winning professional theatre company operated by the city of Aurora’s Cultural Services Division.  The Aurora Fox is a member of Actors’ Equity Association and the theater employs four full time staff and includes two performance spaces: a 230 seat proscenium theater and a 73 seat corner thrust black box theatre. Operations include a main stage season , a children’s theater program, various classes and guest productions.  The Fox is firmly committed to diverse and colorblind casting, culturally specific programming and the pursuit of innovation.

The City of Aurora will conduct ongoing screenings of applications on a first come-first serve basis. As soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

Primary Duties and Responsibilities
The House Manager is responsible for opening and closing both The Fox Arts Theater main stage and Studio Theater, including the following duties:

  • Arrive 1 hour 30 minutes prior to performance
  • Upon arrival, check outside for obvious trash
  • Greet security and begin house manager checklist
  • Unlock doors, turn on indoor/outdoor lights, check restrooms/house for cleanliness and comfort
  • Set up concession area, double-counting starting inventory using reconciliation form
  • Greet and train usher staff, making sure playbills are stuffed and ready
  • Distribute playbills to usher stations
  • Communicate with Box Office staff and Stage manager for start of performance
  • Get house counts and special notes from box office
  • Assist with concessions during intermission, communicate with stage manager for start of ACT II
  • Count/verify concession cash
  • At the end of the show, remain in he house area until all patrons have left (lock front doors)
  • Check bathrooms and house for any problems that need to be communicated to cleaning service
  • When backstage is clear, secure all doors, close house doors, turn off lights
  • Set alarm, dismiss guard
  • Restock concessions to opening counts
  • Batch credit cards
  • Perform other duties as assigned

The Box Office Assistant responsibilities are to greet will-call patrons as well as:

  • Process advance will call tickets and walk-up ticket sales
  • Arrive 1 hour and 30 minutes prior to performance
  • Check and clear phone messages, return reservation calls
  • Print pre-performance ticket reports
  • Prepare tickets, cash, and set up will-call
  • Greet will-call customers and single ticket buyers
  • Acknowledge VIP patrons and identify to House Manager
  • Reconciliation of cash, credit cards
  • Coordinate with House Manager to reconcile attendance
  • Assist with restocking concessions following intermission
  • Process cash for concession sales, put in safe
  • May perform other duties as assigned


Minimum Qualifications

  • High School Diploma or GED


  • Equivalent of 1 year of customer service experience
  • Excellent customer service skills, professional appearance and demeanor, have temperament, tact and courtesy to meet with the public and to deal with difficult public relations situations
  • Ability to work independently and to make quick decisions as needed
  • Knowledge of basic accounting, working knowledge of Microsoft Word and Excel
  • The qualified candidate will be trained on turn-key ticket management software and emergency policies
  • Performs other specific duties as needed


  • Interest and background in the performing arts
  • Prior cash handling experience

Licenses, Certificates or Equipment Required:

  • This position may require the incumbent to occasionally use personal equipment (e.g.. vehicle, cell phone, tools, etc.) in the course of their employment
  • Successful candidate will be required to be CPR/AED certified and trained in ServSafe alcohol training.  Aurora Fox Theater will provide training for those not current with certifications
Physical Demands:

  • Moderate physical work requiring ability to lift 30 pounds with or without assistance
  • Occasional lifting, carrying, walking and standing
  • Frequent hand/eye coordination for operation of office equipment
  • Vision for reading and interpreting reports and data analysis and preparation
  • Frequent speech communication, hearing and listening to maintain communication with employees and citizens
  • Speech communication to give instructions and provide technical direction

Work Environment:

  • Works primarily in a clean, comfortable environment

Equipment Used:

  • Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machines
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

For Veterans points:  Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!