Fox Employment Opportunities

FRONT OF HOUSE ATTENDANT
Posted: August 27, 2024
Deadline to submit applications: October 7, 2024

Position Information

The City of Aurora is seeking highly skilled Part Time, Variable Hour Non-Benefited Fox House Managers, Concessionaires and Box Office Attendants. These candidates will be the first point of contact for patrons visiting the Aurora Fox Center.

The Hiring Range for this position is $14.14269 - $17.67/hourly.

Must be available Thursday, Friday, Saturday evenings and Sunday afternoons, during performance weeks (minimum of 20 weeks between September and May).

This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.  

PRIMARY DUTIES & RESPONSIBILITIES

The House Manager is responsible for opening and closing both The Fox Arts Theater main stage and Studio Theater, including the following duties:

Arrive 1 hour 30 minutes prior to performance Upon arrival, check outside for obvious trash Greet security and begin house manager checklist
Unlock doors, turn on indoor/outdoor lights, check restrooms/house for cleanliness and comfort
If time permits, assist with set up of concession area
Greet and do venue and ticketing walk-through with volunteer usher staff
Make sure playbills are stuffed and ready
Distribute playbills to usher stations
Communicate with Box Office staff and Stage manager for start of performance
Get house counts and special notes from box office
Assist with concessions sales during intermission and keep in touch with stage manager for start of Act II
Double count/verify concession cash
At the end of the show, remain in the house area until all patrons have left (lock front doors)
Check bathrooms and house for any problems that need to be communicated to cleaning service
When backstage is clear, secure all doors, close house doors, turn off lights, set alarm
Following intermission, assist with restock of concessions
Perform other duties as assigned

The Box Office Attendant responsibilities are to greet will-call patrons as well as:

Process advance will call tickets and walk-up ticket sales
Arrive 1 hour and 30 minutes prior to performance
Check and clear phone messages, return reservation calls
Prepare tickets, cash, set-up will call and communicate any special notes to house manager
Greet will-call customers and single ticket buyers
Acknowledge subscribers and identify to House Manager any VIP patrons
Following intermission, reconcile cash and credit cards
Coordinate with House Manager to reconcile attendance
Assist with restocking concessions following intermission
Process cash for concession sales, put in safe
Perform other duties as assigned

The Concessions Attendant responsibilities are to serve beverages and snacks to patrons as well as:

Set up concession area, double-counting starting inventory using reconciliation form
Brew coffee and hot water
Be ServSafe certified – if not, venue will provide certification opportunity
Monitor alcohol sales responsibly, serving beer, wine and limited specialty drinks.
Check ID’s for all patrons
Restock any necessary items after show begins to be ready for intermission sales
Following intermission, complete sales/inventory reconciliation sheet
Count and reconcile credit card and cash sales
After intermission, restock all inventory to opening counts
Wipe down, clean and organize bar area
Remove any empty boxes from concessions storage closet
Performs other duties as assigned

Candidates may be scheduled in all areas or in one area, depending on the Center's need. Applicants should be prepared to fill all roles.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

MINIMUM QUALIFICATIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

High School Diploma or GED
Must be at least 18 years of age

Experience: 

3 years of customer service experience

Preferred Qualifications:

Interest and background in the performing arts
Prior cash handling experience

Knowledge:

Knowledge of basic accounting
Working knowledge of Microsoft Word and Excel

Skills: 

Skill in the use of windows-based programs
Strong customer service skills

Abilities: 

Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials
Maintain a professional appearance and demeanor
Handle sensitive situations with tact and diplomacy
Ability to work independently, think critically, and make quick decisions as needed
Communicate effectively both orally and in writing

Licenses and Certifications Required: 

Will be required to be CPR/AED certified and trained in ServSafe alcohol training. Aurora Fox Theater will provide training for those not currently certified.

WORKING CONDITIONS

Essential Personnel:

When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

Occasional Medium work that involves moving no more than 50 pounds with or without assistance at a time
Occasional lifting, carrying, walking and standing
Clear vision to read and interpret reports and other written documents
Speech communication and hearing to maintain communication with employees and citizens
Hand/eye coordination for operation of computer keyboard and other office equipment

Work Environment:

Works primarily indoors in a clean, comfortable environment

Work Schedule:

Must be available Thursday, Friday, Saturday evenings and Sunday afternoons, during performance weeks (minimum of 20 weeks between September and May)

Equipment Used:

Uses standard office equipment including personal computer and common office software such as email, internet, Word, and Excel
This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.